About

KS Design, LLC - Crawfordsville, IN - Service. Software. Support.

A Breif History:KS Design is located in Crawfordsville, IN and has been in business since October, 2007.  KS Design is owned by Kyle Schultz, Crawfordsville, IN.  Kyle has been programming for a number of years, and specializes in developing graphically rich, functional web sites and web applications.

Business Standards:

A lot of companies ask us; “Why should we use your company when there are so many others out there?” 

 

This document is to be used as a tool to refer back to when your company is faced with this question.  We thrive on taking a customers idea and bringing it to life because if it is one thing that we know it is that a great idea doesn’t just build a great business, it builds great relationships.

 

KS Design is not your typical small business, we might be small in size, but we are large in service and that is what KS Design is.  We are a service company, and serving our customer’s needs is our number one concern. 

 

The KS Design Team:

When your company contracts KS Design to design a project, you are not getting a single programmer that will interact with your team you are getting a whole additional team to bounce ideas off of.  Though not all employees are “full-time” employees, all of them play a key factor in projects KS Design is faced with.  Even though members of the team have multiple roles, they are roles that each person specializes in.

 

Kyle Schultz:

·  Kyle Schultz is the leader of the pack; he is the lead developer at KS Design, and is the man that has built this company from the ground up.

·  Kyle Schultz is also a partner in KS Design and deals a lot with the client to vendor relationships that have been built over time.

Ernest Rando:

·  Ernest (James) Rando is a developer for KS Design, is the team’s business development specialist. 

·  James is full of great ideas and always thinks outside the box feel free to utilize him if your company gets stuck in an idea.

Marceline Schultz:

·  Marceline (Marci) Schultz is the other owner of KS Design and handles all of the accounting / payroll for the business.

·  Marci keeps the team on track by maintaining project status’ and deadlines.

Brent Rubeck:

·  Brent Rubeck is the Lead Quality Assurance Agent and the teams hardware specialist.

·  Brent also is a realist and helps keep the team’s feet grounded when it comes to dealing with issues and problems that come up.

Scott Veach:

·  Scott is an “in the field” sales associate for KS Design.  He is always strumming up new business and is also full of great ideas.

·  Scott operates on an “as needed” basis and is in constant contact with the owners.

Confidentiality:

KS Design acknowledges that a material term of any client agreement is to keep all confidential information belonging to that client absolutely confidential and protect its release to the public. KS Design agrees not to divulge, reveal, report or use, for any purpose, any confidential information which KS Design has obtained or which was disclosed to KS Design by their client.

The obligation to protect the confidentiality of our client’s confidential information will survive the termination of this Agreement and will continue for a period of 5 years from the date of such termination.

KS Design may disclose any of the confidential information:

·         to a third party where the client has consented in writing to such disclosure; and

·         to the extent required by law or by the request or requirement of any judicial, legislative, administrative or other governmental body. However, KS Design will first have given prompt notice to the client of any possible or prospective order (or proceeding pursuant to which any order may result), and the client will have been afforded a reasonable opportunity to prevent or limit any disclosure.

Customer Support

KS Design understands and acknowledges that being a web development service company uptime of client sites is crucial to the company’s annual revenue.  KS Design cannot control, or ensure, that a client host will be up 100% of the time.  KS Design cannot control, or ensure, that a hosted solution with KS Design will be up 100% of the time.  With the exception of “beyond our control” type site errors, KS Design will focus all its efforts on solving any problems that might be associated to the programming or operations of a client site.  KS Design is available for unlimited support during our normal business hours, which are 8am to 6pm EST.  Support outside of normal business hours is deemed to be “After Hours Support” and is subject to after hours support fees.  This “After Hours Support” fee can be waived for a monthly support agreement.

 

Fees & Compensation

Fees & Compensation for client projects are not absolute and may vary from the estimated amounts.  Areas that might be affected include, when applicable; Hosting Fees, Setup Fees, Programming Fees, Testing / QA Fees, Design Fees, Production Fees, and any other fee that might be associated to a client project.  KS Design invoices on a weekly basis, however this can change based upon client specifications.  Depending upon the scope of a project Invoices are either due 14 days from receipt of the final project invoice or are due upon receipt when billing weekly / bi-weekly.  Unless otherwise provided for, all monetary amounts for invoices are to be paid in US dollars.

 

Compensation:

·  Checks are to be made payable to KS Design, LLC.

·  ACH Payments are available upon client request.

·  Unless otherwise specified during a project standard hourly rates apply.

·  All billing inquiries to KS Design will be handled by Kyle or Marceline Schultz, Owners.

 

 

Included In Each Project

When hiring KS Design to handle your company’s project you are not just getting a programmer, you are getting a team.  In an effort to provide our customers with a high level of service we include the following with each project:

  

Project Development

Client projects are developed in such a way that once a piece is finished testing and QA begins on that piece.  This development cycle speeds up production and allows our programmers / testers to work directly with each other while the programming is fresh in the mind of the programmers so they don’ have to go back through and retrace what each step is doing.  A process flow of the KS Design programming life cycle is below.